Support / Account, team & billing

Reset or Change Your Password

Updated · 2 min read

Forgot your password

  1. On the login page, click Forgot password?
  2. Enter your email and click Send reset link.
  3. Open the email and click Reset password.
  4. Enter and confirm a new password (8 to 128 characters), then click Update password.

For your security, the page always says "If an account exists for that email, we've sent password reset instructions," whether or not the address has an account.

The reset link works once and expires after 2 hours. If you see "This reset link is invalid or has expired," request a new one. Resetting your password also confirms your email address.

Change your password while signed in

  1. Click Settings in the top bar and open Password.
  2. Enter your Current password, then the New password twice.
  3. Click Update password.

Changing your password signs you out everywhere else, including every phone or tablet signed in to your account.

Login problems

  • "Invalid email or password." Check for typos and caps lock, or reset the password.
  • "Too many failed sign-in attempts. Try again later." After 10 failed attempts in 15 minutes, sign-in is paused for that email from your network. Wait 15 minutes or reset your password.
  • "This account signs in with SSO and does not have a password." Use Continue with SSO on the login page instead. See Single sign-on.
  • No reset email. Check spam, and make sure you're using the address you signed up with. If your company invited you, it's the address the invite was sent to.